Shipping policy

Current processing times are between 3-5 business day to pick and pack your order (excluding shipping if applicable).

Your order status will be marked as “completed” once it has been received and processed by our administrative team. Once the order is dispatched and scanned in by our courier service, you will receive an automated consignment email advising the tracking details for your order. 

As candle supplies are particularly large (unable to be flat-packed) shipping is one of the most difficult components to account for.

Recently, we’ve been able to revamp our shipping system to a fully dynamic system which calculates freight based on the cart weight – and the buyers postcode.

Dedicated to offering the highest levels of customer service – and to minimise risk for our customers, Luxury Candle Supplies operates with a replacement policy for items damaged in transit, that are notified to us within 14 days of receipt of the order. (We take extra precautions to prevent breakage).

*Delays may apply during busy periods. Unanticipated delays may also occur during busy periods due to reduced staff/staff limitations. Above terms are subject to change without notice.

^Courier services may vary based on shipment size and/or or location. Regional orders may be onforwarded to local couriers for delivery.

IMPORTANT! Please note, we are NOT ABLE TO PROCESS PRIORITY ORDERS during busy/sale periods. Thank you for your patience and understanding.